Cookie Policy

Cookies are small text files stored on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners.

Similar technologies include web beacons (also called tracking pixels), local storage, and session storage. This policy refers to all of these collectively as 'cookies'.

Strictly necessary cookies

These cookies are essential for the website and platform to function. They cannot be disabled. They include session cookies that keep you logged in and security cookies that prevent cross-site request forgery.

Functional cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences, language settings, and UI state. Disabling these cookies may affect parts of the platform's user experience.

Analytics cookies

These cookies help us understand how visitors interact with our website — which pages are visited, how long users stay, and where they come from. This data is aggregated and anonymised. We use this to improve the website and product.

Marketing cookies

These cookies track your browsing across websites to enable us and our partners to show you relevant advertising. They are only set with your explicit consent.

Website — flownurture.com

Platform — app.flownurture.com

[Cookie names and durations to be confirmed with engineering before publication.]

We may use third-party services that set their own cookies. These are subject to the respective third party's privacy and cookie policies. Third-party services we use may include:

• Analytics providers — to measure website and product usage [provider names TBC]
• Payment processors — to handle secure payment flows [provider names TBC]
• Customer support tools — to enable live chat or helpdesk functionality [provider names TBC]
• Advertising networks — only with your explicit consent [providers TBC]

[Third-party cookie inventory to be confirmed with legal and engineering.]

When you first visit our website, you will be presented with a cookie consent banner. By default, only strictly necessary cookies are active. You must affirmatively 'Opt-In' to allow Analytics or Marketing cookies. You can update your preferences or withdraw consent at any time by clicking the 'Cookie Settings' link in the footer of our website.

You can also manage cookies directly in your browser. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Block all cookies (note: this will affect the functionality of many websites)

Instructions for managing cookies in common browsers:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Withdrawing consent or blocking cookies may affect your experience of the website and platform, including the ability to stay logged in.

Emails sent through the FlowNurture platform may contain tracking pixels that allow the sender (i.e. the FlowNurture account holder, not FlowNurture itself) to track email opens and link clicks. This is a standard feature of email marketing platforms.

Recipients of emails sent through FlowNurture can prevent open tracking by disabling automatic image loading in their email client. Every email sent through the platform includes an unsubscribe link.

Customer Responsibility: FlowNurture provides these tracking tools as a service provider. Our customers (the senders) are responsible for ensuring their use of tracking pixels complies with applicable data protection laws and for informing their recipients accordingly.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal reasons. Any material changes will be communicated via the cookie consent banner on next visit. The 'last updated' date at the top of this page will always reflect the most recent version.

If you have questions about our use of cookies or similar technologies, please contact our Privacy Officer: